CLIENT TERMS AND AGREEMENT OF SERVICE

This Agreement is made by and between Kathrine Farris, Strategic Office Support LLC DBA Marketecs thereafter called ‘MARKETECS’ with a principal place of business at PO Box 111, Cornish, Maine 04020 and any individual person or company that we collect money or services from in exchange for our services, thereafter called ‘the client’.

TERMS AND PAYMENT

The client agrees to pay MARKETECS as agreed and invoiced.

Payment may be made via check to that address above, via PayPal using kfarris@marketecs.com, or via the payment link found on the client invoice.

Additional needs will be billed at an hourly rate, billed in half hour increments, unless otherwise negotiated in writing.

Payment is due to MARKETECS upon receipt or per the due date of each invoice. Invoices will be sent on the 1^st of each month for hourly billing, the 15^th of each month for retainer billing, or upon project completion for projects unless otherwise negotiated in writing.

Late payments will result in a 15% service charge applied every 15 days past due. Invoices over sixty (60) days past due will be sent to a 3^rd party agency for collection.

ERRORS AND OMISSIONS

The Client agrees to review and approve all creative copy, including text and graphics, for errors and omissions prior to printing, advertising, or further distribution. MARKETECS will not be held liable for any errors on copy that is reviewed and approved by the client.

TIME FRAMES

All project deadlines must be agreed upon in advance by both MARKETECS and the client. The client agrees to provide a minimum of 48 hours advanced notice for all projects. In the event that a reasonable notice is not possible, MARKETECS will make every effort to meet the request, but will not be held accountable or liable for missed deadlines.

COMMUNICATION

Communication received by MARKETECS during normal business hours will be addressed within 48 hours. Due to the nature of our business, we do not generally take unscheduled phone calls. Email or use of our online project management system are the best means of communication.

HOURS

MARKETECS standard office hours are 9am to 5pm (ET) Monday to Friday. MARKETECS will make every effort to accommodate mutually agreed upon scheduled meetings out side of these time frames when necessary.

MARKETECS reserves the right to bill in one (1) hour increments for nights, weekends, and holidays.

In the event that a scheduled meeting is cancelled within less than 12 hours, MARKETECS reserves the right to bill for 50% of the scheduled meeting duration.

EQUIPMENT

MARKETECS agrees to provide their own office and equipment as needed. Client agrees to reimburse MARKETECS for any non-customary expenses, such as postage and special supplies related specifically to the client’s work. MARKETECS will notify the client prior to making any expense decision to get approval.

RELATIONSHIP

Both parties agree that MARKETECS is acting as a professional independent contractor and consultant, and not an employee of the client. The client will not be held responsible for providing any benefits, training, or paying any employment taxes. MARKETECS will coordinate deadlines and deliverables with the client, but will not be expected to work around the client’s schedule and will be free to plan and complete tasks without oversight.

Changes to team members may be made on an as needed basis with written notification between MARKETECS and the client.

NON-COMPETE

The client agrees to maintain a professional relationship with any MARKETECS team member as an integrated member of the MARKETECS team. Unless written consent is obtained, the client will not solicit or attempt to enter into any contracts with MARKETECS team members directly, outside of MARKETECS, for minimum of two years from the last payment to MARKETECS.

OWNERSHIP

Any and all work performed under this agreement is considered to be the property of the client, and may not be resold without prior consent. MARKETECS is permitted to display any publicly accessible work performed by the MARKETECS team on the MARKETECS website portfolio as a demonstration of talents and skill sets unless otherwise communicated in writing.

TAX RESPONSIBILITY

MARKETECS shall pay all income taxes and FICA incurred while performing services under this Agreement. NOTE: MARKETECS is an S-Corporation, therefore it is our understanding that clients are not required to complete or submit a 1099 for services performed. However, should IRS rules change, the client agrees to comply with the law regarding reporting requirements.

CONFIDENTIALITY

Both parties agree to maintain indefinite confidentiality in regards to any non-public shared information including but not limited to; passwords, financial data, client information, contract terms, trade secrets, and processes.

MARKETECS reserves the right to share necessary information with employees, team members, and sub-contractors without prior client permission, on an as needed basis, to complete any and all projects.

TERMINATION

Either party may terminate this Agreement at any time by written notice. MARKETECS shall be entitled to full payment for services performed prior to the effective date of termination.

Termination by the client does not exempt financial fulfillment of any prepaid, annual, or retainer contracts. Termination by MARKETECS removes any further financial obligation of any prepaid, annual, or retainer contracts. Termination by either party does not void the confidentiality clause.

Upon termination, and full payment, MARKETECS will provide the clients with all completed documents. MARKETECS will keep the clients’ access to our project management and file sharing systems operational for up to 30 days after the effective termination date. Each month there after will incur a twenty-five ($25) dollar per month storage fee.

REFUNDS

MARKETECS does not offer returns, refunds, or partial refunds on any service, sales, or program at this time. For retainer clients, hours that are unused within the month will rollover to the next month. Purchased hours must be used within 90 days of purchase.